Resume

A comprehensive summary of my technical skills, professional experience, and education in IT Operations and Cybersecurity.

Professional Experience

IT Help Desk Technician (Moreno Valley City Hall)

March 2022 - Present

Supported large enterprise systems across a hybrid environment, ensuring seamless operations for over 1,000 users.
Migrated on-premises infrastructure to Microsoft 365 and Azure, enhancing operational efficiency and enabling cloud-based collaboration.
Developed and maintained incident response playbooks to streamline workflows for security-related incidents.
Conducted system patching and vulnerability remediation to ensure compliance with software lifecycle standards.
Implemented Intune for endpoint management, ensuring secure deployment of applications and configurations.
Provided technical support for end-users, including troubleshooting hardware, software, and network issues.

STEM Workshop Facilitator (iMake Innovation Center)

July 2021 - January 2023

Delivered cybersecurity workshops covering topics such as cryptography, ethical hacking, and secure coding practices.
Organized outreach programs to promote cybersecurity awareness and inspire students to pursue careers in STEM fields.
Assisted in hands-on labs and projects using tools like Kali Linux, Wireshark, and Python for penetration testing.

Help Desk Technician (Apprenticeship) (Acorn Technology Services)

January 2021 - June 2021

Provided first-line technical support for over 500 end users, addressing hardware, software, and network issues.
Conducted documentation and reporting during penetration tests, assisting in vulnerability analysis and remediation planning.
Supported IT infrastructure, including Active Directory, hardware imaging, and VPN troubleshooting.

Cyber and IT Intern (Riverside County Office of Education)

Summer 2020

Assisted in transitioning over 4,000 staff members to remote work operations during the COVID-19 pandemic.
Configured and supported GlobalProtect Palo Alto VPN, ensuring secure access to internal resources for remote employees.
Performed entry-level cybersecurity tasks, including monitoring logs for potential security incidents and assisting in the remediation of endpoint vulnerabilities.
Supported the deployment and troubleshooting of remote desktop solutions to ensure seamless access for employees.
Documented procedures and created step-by-step guides for remote work technologies to improve user adoption and reduce support requests.

Public Information Intern (Riverside County Office of Education)

Summer 2018

Assisted with IT-related tasks, including basic troubleshooting and ensuring hardware readiness for presentations and public events.
Provided customer service support by fielding inquiries related to public information campaigns and resources.
Supported the digitization of records and helped maintain organized documentation for public outreach efforts.
Collaborated with the team to set up and test audiovisual equipment during remote and in-person engagements.

Education

M.S Cybersecurity & Information Assurance

Western Governors University | Expected: June 2025

B.S Information Systems & Technology (Cybersecurity)

California State University, San Bernardino | May 2024 | San Bernardino, CA

CISO Club Member, IECI Scholarship Recipient
GPA: 3.5/4.0

A.S Business Administration & Information Systems

Moreno Valley College | June 2022 | Moreno Valley, CA

NCL Competitor, CrowdStrike Mentee Scholarship Recipient
GPA: 3.8/4.0

Skills & Tools

Cybersecurity Tools & Techniques: Nmap, Wireshark, Kali Linux, Metasploit, Vulnerability Assessment, Threat Mitigation, Penetration Testing, Digital Forensics & Incident Response

IT Systems Administration: Microsoft Intune, Azure Active Directory, SCCM, PowerShell scripting for automation and configuration management, ServiceNow, SolarWinds for ITSM and network monitoring

Networking & Security: Firewall configuration and SonicWall VPN troubleshooting, Endpoint protection with ESET Endpoint Security, Network segmentation and access control implementation

Software & Cloud Expertise: Office 365, SharePoint, OneDrive, Database Management: SQL, Oracle LiveSQL, MySQL Workbench, Cloud infrastructure deployment with Azure